Join Our Team

Welcome to the Magnus Health career page!

We’re always interested in meeting people with loads of talent, tons of enthusiasm, and relevant work experience. If we don’t currently have an opening that’s a perfect fit for you, go ahead and submit your resume and cover letter to careers@magnushealth.com and let us know why you should be on our radar.

HELP DESK SPECIALIST

Are you a ‘people person’ with a knack for problem solving? Are you quick on your feet in times of high stress? Our help desk specialists assist parent and student users of our software by responding to support inquiries received via phone, live chat and email.

Please note: This position is for seasonal, part time work (10-30 hours per week). Depending on your availability, you will be scheduled Monday – Thursday, 9am-8pm and Friday, 9am-7pm. Please be open and upfront about your availability during the interview process. You will be required to attend in-depth, on-the-job-training should you be selected. This can turn into a recurring and/or permanent position for the right candidates.

Active hiring for this position is from mid February to March 1st. All applications received after the March 1st deadline will be kept for future hiring purposes.

Responsibilities
  • Resolving customer’s complaints by clarifying product or service problems, determining the cause of the problem, and selecting and explaining the best solution
  • Contributing to team effort by reaching weekly team statistics
  • Preparing for customer inquiries by studying products, services, and Help Desk processes
  • Documenting customer inquiries and responses in customers’ accounts
  • Adhere to HIPAA laws by keeping medical record information confidential.
Qualifications
Personality, team player, quick learner, flexible, customer service, customer focus, problem solving, documentation skills, listening, phone skills, resolving conflict, analyzing information, multitasking, relaying ideas to others, verbal communication, following instructions/processes

RECORDS SPECIALIST

Do you pride yourself on being a fast learner? Do you set a high standard for yourself in your work? Do you thrive on organization? Our records specialists input and manage student medical records received via fax and mail.

Please note: This position is for seasonal, part time work (10-20 hours per week). This can turn into a recurring position for the right candidates as we have several openings during our peak summer season (May-September). Depending on your availability, you will be scheduled MondayFriday, within the 8am-7pm timeframe. Please be open and upfront about your availability during the interview process. You will be required to attend in-depth, on-the-job-training should you be selected.

Responsibilities
  • Process student medical records received via Fax and Mail while paying close attention to detail.
  • Identifying, correcting and/or communicating problems according to established procedures.
  • Correct specific issues identified by clients due to user error.
  • Adhere to HIPAA laws by keeping medical record information confidential.
Qualifications
  • Be a team player, as well as have the ability to work independently with little supervision.
  • A quick learner with attention to detail and a mindfulness for confidentiality.
  • Quality focused with time management skills.
  • Have a sense of professionalism while using internal communications.
  • A productive worker with analytical and organizational skills

Apply Now

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