Join Our Team

Welcome to the Magnus Health career page!

We’re always interested in meeting people with loads of talent, tons of enthusiasm, and relevant work experience. If we don’t currently have an opening that’s a perfect fit for you, go ahead and submit your resume and cover letter to careers@magnushealth.com and let us know why you should be on our radar.

HELP DESK SPECIALIST

Are you a ‘people person’ with a knack for problem solving? Are you quick on your feet in times of high stress? Our help desk specialists assist parent and student users of our software by responding to support inquiries received via phone, live chat and email.

Please note: This position is for seasonal, part time work (10-30 hours per week). Depending on your availability, you will be scheduled Monday – Thursday, 9am-8pm and Friday, 9am-7pm. Please be open and upfront about your availability during the interview process. You will be required to attend in-depth, on-the-job-training should you be selected. This can turn into a recurring and/or permanent position for the right candidates.

Active hiring for this position is from mid February to March 1st. All applications received after the March 1st deadline will be kept for future hiring purposes.

Responsibilities

  • Resolving customer’s complaints by clarifying product or service problems, determining the cause of the problem, and selecting and explaining the best solution
  • Contributing to team effort by reaching weekly team statistics
  • Preparing for customer inquiries by studying products, services, and Help Desk processes
  • Documenting customer inquiries and responses in customers’ accounts
  • Adhere to HIPAA laws by keeping medical record information confidential.

Qualifications

Personality, team player, quick learner, flexible, customer service, customer focus, problem solving, documentation skills, listening, phone skills, resolving conflict, analyzing information, multitasking, relaying ideas to others, verbal communication, following instructions/processes

Apply Now