Join Our Team

Welcome to the Magnus Health career page!

We’re always interested in meeting people with loads of talent, tons of enthusiasm, and relevant work experience. If we don’t currently have an opening that’s a perfect fit for you, go ahead and submit your resume and cover letter to careers@magnushealth.com and let us know why you should be on our radar.

DEVELOPER INTERN

This person will join a team of 10 other engineers in evolving our product. As a member of the team you are expected to be in our local office in Raleigh, NC. The features and enhancements the team creates will instantly be visible to over 1,100,000 users.

We are looking forward to adding an energetic bright mind to the team. The right individual will have the opportunity to start immediately.

Ideally we’d like to find a person with the skills listed below, but it’s much more important to us that the candidate be willing and eager to take on new technologies and skill sets.

This job is not so much about punching a clock and getting your hours in every week as it is about taking ownership and getting things done. The ideal candidate is goal-oriented and can prioritize and take ownership. Must be a self-starter who is capable of taking on new projects, as well as existing ones that may require some amount of research.

Please note: This is an internship position. We are looking for full-time availability from May through September and part-time from October through April. College Juniors and Seniors preferred.

Required Skills
  • Java (with Servlet and JDBC experience)
  • Hibernate
  • Relational Databases
  • JSP
  • Must be able to work in a small office environment
Preferred Skills
  • JSF
  • JavaScript
  • CSS
  • Detail and goal oriented
  • Great written and oral communication skills

QUALITY SYSTEMS INTERN

Do you enjoy going the extra mile to help solve problems? Are you a “people person” who enjoys working in a fast-paced, fun-filled environment? If so, the Quality Systems internship at Magnus Health is a great fit for you.

The ideal candidate is ready to roll up their sleeves and tackle technical challenges with an analytical mind, a positive attitude, and a sense of humor. We’re looking for a self-starter with a keen eye for details and the ability to multi-task. It is vital that this person works efficiently with multiple stakeholders while being an effective communicator and educator. This person should have intellectual curiosity – someone who isn’t satisfied with merely identifying a problem, but wants to dive into the nuts and bolts of our software to figure out why the problem is happening.

The position serves as the primary technical resource for the Client Services team and a liaison to the Development team.

Please note: This is an internship position. We are looking for full-time availability from May through September, during our busy season. There is an opportunity to jump in part-time before May to get a head start. At the end of the summer, we will evaluate if this will be a full-time or part-time position moving forward.

Job Functions
  • Querying data and report building (SQL)
  • Integrated data setup and maintenance (API/Integration/ARI)
  • Software testing
  • Technical issue troubleshooting
  • Manual data processing (CSV files)
  • Optimizing client system management
Key Responsibilities
  • Serve as frontline support for all troubleshooting tickets that must be escalated to Development
  • Serve as the primary resource for our Client Services team on translating technical changes and needs after being trained by the Development team
  • Advise team of process/system risks based on technical constraints and develop solutions to mitigate risks
  • Develop and maintain database query library for the CS team
  • Assist with all data processing tasks
Experience and Preferred Skills
  • Enjoys problem solving and can communicate well
  • Demonstrated frequent and high capacity use of Microsoft Excel
  • Analytical and detail-oriented
  • A passion for understanding how things work
  • Understanding of internet browser (IE, Firefox, Chrome, Safari) and software compatibility
  • Demonstrated track record of prioritizing tasks and managing time
  • Demonstrated team approach to problem solving and a strong desire to excel
Optional Skills
  • Experience with training other team members

CLIENT ACCOUNT ADVOCATE

The Client Account Advocate will be primarily responsible for providing frontline support to a defined book of business. The ideal candidate possesses skill in oral and written communications, project management, analytics, and problem-solving, and is able to work in a fast-paced environment. Previous software account management experience is a definite asset.

Essential tasks include basic account set up, account management, training and education about software functionality, documenting best practices, and obtaining details of feature requests and/or complaints for resolving at the lowest level.

Job Functions
  • Build rapport and relationships with all client stakeholders to ensure retention
  • Execute initiatives supported by client data obtained from CRM system, software analytics, and other data sources
  • Keep full and accurate records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Identify and resolve Tier I (basic account management) and Tier II (basic database query and research needed) level client issues to ensure changes and/or solutions are communicated to clients in a timely manner
  • Refer unresolved issues and/or Tier II problems to Quality Systems, Regional Managers, or Director of Client Services as appropriate for further investigation
  • Solicit and identify case study opportunities, business development leads, and client referrals
Key Responsibilities
  • Handle account maintenance and ensure efficient use of the Magnus SMR by the clients within an assigned territory
  • Deliver product training to existing clients and stakeholders
  • Draft and implement Customer Care Plans to identify clients at risk of loss and instances of client success
  • Contribute to the product development process and conduct business use case testing prior to new releases
  • Significant focus on efficiently managing frontline client interaction by phone and email with clear and concise communication
  • Work closely with support assistants to ensure tasks are accurately executed in a timely manner according to the requirements, timeline, and process outlined
  • Provide support for internal and client-related special projects and assignments
  • Manage basic data queries and reports as needed to escalate or resolve Tier II issues
  • Maintain high functioning knowledge of the Magnus Health SMR
Experience and Preferred Skills
  • Bachelors Degree in Communications or Business, demonstrated college curriculum in a related area, or combination of work experience and education
  • Prefer 1-2 years of professional experience with providing service to others, ideally in education or health fields
  • Sound knowledge of CRM system and strong grasp of Microsoft Office, particularly Excel
  • Familiarity with MySQL query development and/or familiarity with database management is a plus
  • Excellent communication and relationship skills
  • Excellent time and project management skills
  • Ability to perform in team environment
  • Ability to handle multiple tasks and projects in an extremely fast-paced environment
  • Motivated, self-starter with a strong work ethic
  • Experience in managing client programs in the software industry

CLIENT SUPPORT ASSISTANT

This person will provide essential front line support with the primary role of completing administrative tasks essential to the client management process. Basic responsibilities include triaging client inquiries and researching/documenting issues for resolution at the lowest level.

Please note: This is an internship position. We are looking for full-time availability from May through September and part-time from October through April. College Juniors and Seniors preferred.

Qualifications
  • Demonstrated self-starter and efficiency in managing multiple tasks
  • Strong grasp of Microsoft Office, particularly Excel
  • Demonstrated attention to detail
  • Strong skills in oral and written communication
  • Interest in strengthening skills in developing and managing relationships
  • Interest in strengthening skills in problem solving, teamwork
  • Strong work ethic, coachable and reliable transportation

HELP DESK SPECIALIST

Are you a ‘people person’ with a knack for problem solving? Are you quick on your feet in times of high stress? Our help desk specialists assist parent and student users of our software by responding to support inquiries received via phone, live chat and email.

Please note: This position is for seasonal, part time work (10-20 hours per week). Depending on your availability, you will be scheduled Monday – Friday, 8am-8pm. Please be open and upfront about your availability during the interview process. You will be required to attend in-depth, on-the-job-training should you be selected. This can turn into a recurring and/or permanent position for the right candidates, as we also have several openings during our peak of the year (May-September and November-January).

Responsibilities
  • Resolving customer’s complaints by clarifying product or service problems, determining the cause of the problem, and selecting and explaining the best solution
  • Contributing to team effort by reaching weekly team statistics
  • Preparing for customer inquiries by studying products, services, and Help Desk processes
  • Documenting customer inquiries and responses in customers’ accounts
Qualifications
Personality, team player, quick learner, flexible, customer service, customer focus, problem solving, documentation skills, listening, phone skills, resolving conflict, analyzing information, multitasking, relaying ideas to others, verbal communication, following instructions/processes

RECORDS SPECIALIST

Do you pay way too much attention to detail? Are you a perfectionist? Do you find enjoyment in repetition? Do you have superb typing and data entry skills? Do you pride yourself on being a fast learner? Our records specialists input and manage records received via fax or mail.

Please note: This position is for seasonal, part time work (10-20 hours per week). Depending on your availability, you will be scheduled Monday – Friday, 8am-8pm. Please be open and upfront about your availability during the interview process. You will be required to attend in-depth, on-the-job-training should you be selected. This can turn into a recurring and/or permanent position for the right candidates as we also have several openings during our peak of the year (May-September and November-January).

Responsibilities
  • Processing student medical records by completing assigned portion of daily audit trail
  • Correcting and communicating problems according to established procedures
  • Maintaining quality results by following company standards
  • Adhering to HIPAA by keeping medical record information confidential
  • Preparing data for computer entry by compiling and sorting information, and establishing entry priorities
  • Reviewing and verifying entered customer and account data to ensure accuracy
Qualifications
Team player, quick learner, flexible, typing, data entry skills, attention to detail, time management, organization, quality focus, professionalism, productivity, thoroughness, coordination, deadline-oriented, internal communications, confidentiality, decision making, independence, analyzing information, high-energy level

Apply Now

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