Privacy Policy

What This Privacy Policy Covers

This policy covers how Magnus Health treats personal information that Magnus Health’s SMR (Student Medical Record) and services collect and receive, including information related to your past use of Magnus Health services on and the Magnus Health SMR platform. Personal information is information about you that is personally identifiable, like your name, address, email address, phone number, or health records, and that is not otherwise publicly available. This policy does not apply to the practices of companies that Magnus Health does not own or control, or to people that Magnus Health does not employ or manage.

Magnus Health has been awarded TRUSTe’s Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe’s program requirements and TRUSTed Cloud Program Requirements including transparency, accountability and choice regarding the collection and use of your personal information. In order to view our relationship with TRUSTe please visit the validation page visible by clicking on the TRUSTe seal. The TRUSTe program covers only information that is collected through this website and the Magnus Health SMR platform. The TRUSTe program does not cover information that may be collected through downloadable software and mobile application.

TRUSTe’s mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy Trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us here. If you are not satisfied with our response you can contact TRUSTe here.

Information Collection and Use


Magnus Health collects personal information when you register with Magnus Health, when you use Magnus Health’s SMR, and when you visit Magnus Health. The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged Magnus Health.

When you register, we ask for information such as your name, email address, birth date, gender, and zip code. We may also ask for your address, and other important health related information. Once you register with Magnus Health and sign in to our services, you are not anonymous to us.

Magnus Health automatically receives and records information on our server logs from your browser, including your IP address, Magnus Health cookie information, and the page you request. Magnus Health uses information for the following general purposes: to fulfill your requests for services, improve our services, to deliver targeted educational information, and to contact you.

If you choose to use our medical proxy service, we will ask you for your proxy’s name and email address. We will automatically send your proxy a one-time email inviting them to visit the website. Magnus Health stores this information for the sole purpose of keeping a record of the proxy. Your proxy may contact us here to request that we remove this information from our database.

Information Related to Data Collected through SMR

Magnus Health collects information under the direction of its clients, and has no direct relationship with the individuals whose personal data it processes. Magnus Health works with its clients to help them provide notice to their customers concerning, the purpose for which personal information is collected.


We collect information for our clients. If you are a customer of one of our clients and would no longer like to be contacted by one of our clients that use our service, please contact the client that you interact with directly.

Service Provider, Sub-Processors/Onward Transfer

Magnus Health will only transfer personal information to companies that help us provide our service, such as a hosting provider. We will never sell personal information to third parties. Transfers to subsequent third parties are covered by the provisions in this policy regarding notice and choice and the service agreements with our clients.

Access to Data Controlled by our Clients

Magnus Health has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Magnus Health client (the data controller). If the client requests Magnus Health to remove the data, we will respond to their request within 30 business days.


Children under age 18 may not register with Magnus Health. We ask that patients who are minors be registered under a parent or guardian’s Magnus Health account.

Magnus Health will not contact children under age 18 about our services.

Magnus Health does not ask a child under age 18 for more personal information.

Information Sharing and Disclosure

Magnus Health will share your personal information with third parties only in the ways that are described in this privacy policy. Magnus Health does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide services you’ve requested, when we have your permission, or under the following circumstances:

  • We provide the information to emergency personnel and other healthcare professionals under HIPAA confidentiality agreements. These professionals may use your personal information to help Magnus Health communicate with you.

  • We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.

  • We believe it necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Magnus terms of use, or as otherwise required by law.

  • We transfer information about you if Magnus Health is acquired by or merged with another company. In this event, Magnus Health will notify you before information about you is transferred and becomes subject to a different privacy policy.

  • We may deliver educational information or product information from companies that provide relevant information, products or services for our customers. These companies do not receive your personal information.

  • We may provide your personal information to companies that provide services to help us with our business activities such as hosting provider or customer service provider. These companies are authorized to use your personal information only as necessary to provide these services.

Magnus Health works with partners and other service providers in the healthcare and education industries. For more information regarding providers of services that you’ve requested please read our detailed reference links below.

Tracking Technologies

We and our partners, analytics, or online customer support provider, use cookies or other similar technologies at These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies to remember users’ settings and authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited

Behavioral Targeting / Re-Targeting

We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Local Storage Object (Flash/HTML5)

Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 or Flash to collect and store information.

Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs please click here:

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click-stream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personal information.

Your Ability to Edit and Delete Your Account Information and Preferences


You can edit your Magnus Health account information at any time. If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove, or deactivate it by making the change on our member information page or by emailing our customer support We will respond to your request to access within 30 days. Information related to data collected through the Magnus Health SMR follows the rules listed above.

We reserve the right to send you certain communications relating to Magnus Health’s SMR or other Magnus Health services, such as service announcements and administrative messages, which are considered part of your Magnus Health account, without offering you the opportunity to opt-out of receiving them.

You can delete your Magnus Health account by contacting Magnus Health directly. Magnus Health will retain your information for as long as your account is active or as needed to provide you services and also retain personal data we process on behalf of our clients for as long as needed to provide services to our client. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


Parents can review, edit, and delete information relating to their child’s Magnus Health SMR account.

If a parent chooses not to allow us to further collect or use a child’s information, parents enrolled in a Magnus Health account can delete their child’s account by contacting Magnus Health directly.

Confidentiality and Security

The security of your personal information and our clients’ information is important to us. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide services to you or in order to do their jobs.

We have physical, electronic, and procedural safeguards that comply with HIPAA and federal regulations to protect personal information about you. When you enter sensitive information, such as log in credentials and a credit card number or health information on our forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, please contact us at

To learn more about security, including the security steps we have taken and security steps you can take, please read our Privacy and Security Policy at

Additional Information

Our site includes links to other websites whose privacy practices may differ from those of Magnus Health. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

If you wish to subscribe to our blog, we will use your name and email address to send the blog to you. Out of respect for your privacy, you may choose to stop receiving our blog or marketing emails by following the unsubscribe instructions included in these emails.

Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, please contact us. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Our website includes social media features, such as the Facebook Like button and widgets, such as the ShareThis button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.

Changes to this Privacy Policy

Magnus Health may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Magnus Health account or by placing a prominent notice on our site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Questions & Suggestions

If you have questions or suggestions, please contact us at:

Magnus Health
Customer Care – Privacy Policy Issues

323 West Martin Street
Raleigh, NC 27601
(877) 461-6831
Help Desk

Effective Date: April 21, 2016